---
title: FAQs | Busbi
---

# FAQs

![busbi-hornet-white-helmet-lifestyle-52-1](https://busbistore.com/hubfs/busbi-hornet-white-helmet-lifestyle-52-1.jpeg)

## General FAQs

#### Where can I buy Busbi products?

### Where can I buy Busbi products?

Please visit our [Retailers](https://busbistore.com/retailers) page to find our where you can purchase Busbi products.

If you are a reseller, and are interested in purchasing Busbi products, please get in touch with us via our [contact form](https://busbistore.com/contact).

#### Where can e-scooters be ridden?

E-scooters can only be ridden on private land, with the land owners' permission.

#### Is it possible to get insurance for an e-scooter?

Yes, an e-scooter can be insured against theft, accidental damage, etc.

#### How long does it take for customer services to respond?

We aim to respond within 48 hours. For any queries, please get in touch with us via our [contact form](https://busbistore.com/contact).

#### Are there any weight restrictions for riding a Busbi e-scooter?

You should be between 20 kg - 100 kg.

#### Can I ride my scooter in the rain?

Your Busbi e-scooter is splash proof, but it is not recommended that you ride in the rain.

## Still need help?

Please use our contact form.

[Get in touch](https://busbistore.com/contact)